Support replies, drafted before you open the ticket.
Lolipop reads every email to your Shopify store, sorts it, and writes a reply from the customer's real orders and your own policies. A person on your team checks it and presses send.
What a support inbox looks like with Lolipop.
Three emails about one order become one ticket.
Follow-ups thread into the ticket that is already open, so your team sees the whole conversation in one place. Angry or urgent messages go to Needs human instead of getting a draft.
- Where is order #1042? Threaded
- Re: Where is order #1042? Threaded
- Re: Re: Still no answer Threaded
- Re: I want a refund Threaded
Autopilot is earned, one category at a time.
Every category starts in copilot: the AI drafts, a person sends. A category can switch to autopilot only after enough drafts went out with few edits. By default that is 20 sent drafts with no more than 15% of the words changed.
Yesterday's support, in one morning email.
A digest for each store at 07:00: tickets in and out, replies sent by the AI and by people, edit rates per category, first response time, and what is still waiting.
Nothing changes in Shopify without a person.
The AI can propose a cancellation, refund, address change, discount code, free replacement or order note. Each one is checked against the store's rules, waits for approval, and is logged.
- Order belongs to the customer ok
- Refund within the store's limit ok
- Order not fulfilled yet ok
- Same refund already ran blocked
- Logged: proposed, approved, ran ok
Lithuanian, Polish, English. Same inbox.
The reply goes out in the language the customer wrote in, with each store's own policies, tone and signature. Built for stores selling across several markets.
- LTKur mano užsakymas? reply in LT
- PLGdzie jest moja paczka? reply in PL
- ENCan I change my delivery address? reply in EN
- PLProszę o fakturę VATdrafting…
- LTNoriu grąžinti prekę reply in LT
One inbox for every email your store gets.
A draft for every email
Each email is sorted into a category and answered from the customer's Shopify orders, tracking and your policies. A person checks it and sends.
Work queues, not a pile
Needs human, Drafts to review, Actions to approve, AI failed, Sent by AI. Tickets land in the queue that says what they need.
Works with the inbox you have
Forward Gmail, Outlook, Zoho Mail or the Shopify contact form into Lolipop. The Shopify app adds each customer's orders to the ticket.
Shopify actions, with approval
Cancel, refund, change an address, create a discount code, send a free replacement or add an order note. Nothing runs until a person approves.
Real questions, answered right now.
The emails every Shopify store gets, every day. Lolipop sends the routine ones, drafts the rest for a quick check, and hands the tricky ones to a person.
Where is my order? It's been a week.
Can I swap the shirt for a size L?
Please cancel my order, I haven't paid yet.
I need an invoice for my company.
The parcel arrived damaged. What now?
Kur mano užsakymas?
Can I change the delivery address to a parcel locker?
Do you have this duvet cover in 200×220?
Chcę anulować zamówienie.
How do I return something that didn't fit?
My discount code isn't working at checkout.
I was charged twice for the same order.
Gavau ne tą prekę.
Kiedy dotrze moje zamówienie?
Where is my order? It's been a week.
Can I swap the shirt for a size L?
Please cancel my order, I haven't paid yet.
I need an invoice for my company.
The parcel arrived damaged. What now?
Kur mano užsakymas?
Can I change the delivery address to a parcel locker?
Do you have this duvet cover in 200×220?
Chcę anulować zamówienie.
How do I return something that didn't fit?
My discount code isn't working at checkout.
I was charged twice for the same order.
Gavau ne tą prekę.
Kiedy dotrze moje zamówienie?
Where is my order? It's been a week.
Can I swap the shirt for a size L?
Please cancel my order, I haven't paid yet.
I need an invoice for my company.
The parcel arrived damaged. What now?
Kur mano užsakymas?
Can I change the delivery address to a parcel locker?
Do you have this duvet cover in 200×220?
Chcę anulować zamówienie.
How do I return something that didn't fit?
My discount code isn't working at checkout.
I was charged twice for the same order.
Gavau ne tą prekę.
Kiedy dotrze moje zamówienie?
Where is my order? It's been a week.
Can I swap the shirt for a size L?
Please cancel my order, I haven't paid yet.
I need an invoice for my company.
The parcel arrived damaged. What now?
Kur mano užsakymas?
Can I change the delivery address to a parcel locker?
Do you have this duvet cover in 200×220?
Chcę anulować zamówienie.
How do I return something that didn't fit?
My discount code isn't working at checkout.
I was charged twice for the same order.
Gavau ne tą prekę.
Kiedy dotrze moje zamówienie?
The costliest support problems never show up as a number.
The worst ones are quiet: an email nobody answered, a refund nobody did. These are the gaps Lolipop is built to close.
The email nobody answered
A question lands in a shared mailbox on Friday evening and is still there on Tuesday. Everyone thought someone else had it. In Lolipop every email becomes a ticket in a queue, and it stays there until it has a reply.
Asked three times, angrier each time
The same customer writes again because nobody replied, then again. Follow-ups thread into the open ticket, and angry, urgent or legal-sounding messages go to Needs human instead of getting a draft.
The refund someone promised and forgot
The reply says “we've refunded you”, but nobody did it in Shopify. Lolipop proposes the refund next to the draft. It waits in Actions to approve until a person runs it, and every step is logged.
Common support gaps, described as examples. Not data from a specific store.
Every inbox you already use, answered in one place.
Forward Gmail, Outlook, Zoho Mail, the Shopify contact form or any other mailbox. The Shopify app adds each customer's orders to every ticket.
Never miss a customer.
Lolipop keeps an eye on every open ticket so you don't have to. The things you'd notice if you had time to read every email.
From inbox to sent in three steps.
Forward your support email
Your store's address forwards into Lolipop, from Gmail, Outlook, Zoho or the Shopify contact form. Each store gets its own inbox.
Every email is sorted and drafted
Where is my order, returns, cancellations, address changes, invoices, product questions. The reply comes from the customer's orders and your policies.
A person reviews and sends
Edit if needed, approve any Shopify action, send. When a category's drafts barely need edits, you can switch it to autopilot.
Cheaper than one more support hire.
Monthly, per store, in USD. Set up with you by the Yummy team, so there's no self-serve signup.
Starter
For one store answering a handful of emails a day.
- 1 Shopify store
- Up to 300 tickets a month
- AI drafts in copilot mode
- Work queues and order context
- Replies in the customer's language
- Daily digest email
Pro
For busy stores ready to let the AI send routine replies.
- 1 Shopify store
- Everything in Starter
- Up to 1,000 tickets a month
- Autopilot per category, once earned
- Shopify actions with approval
Scale
For high-volume stores with a support team.
- 1 Shopify store
- Everything in Pro
- Up to 3,000 tickets a month
- Custom guardrails and refund limits
- Priority support from the Yummy team
Agency — multi-client, custom pricing
Run support for several client stores from one login, each with its own inbox, policies and digest. White-label available.
Contact usQuestions worth answering.
Will the AI send emails to my customers on its own?+
Not unless you allow it. Every category starts in copilot, where a person sends each reply. A category can move to autopilot only after your team has sent enough of its drafts with few edits, and you can pause the AI for a whole store at any time.
Where does the AI get its answers?+
From the customer's orders, tracking and product availability in Shopify, and from the policies, tone and signature you give it for each store. If the answer is not there, it does not guess. The ticket goes to a person.
Can it change orders in Shopify?+
It can propose six actions: cancel an order, refund, update the shipping address, create a discount code, create a free replacement order, or add an order note. Each one runs only after a person approves it, and only if it passes the store's guardrails.
Which languages does it support?+
It was built for Lithuanian, Polish and English stores and replies in the language the customer wrote in.
Do we need to change our support email?+
No. You keep your address and forward it into Lolipop. It works with Gmail, Outlook, Zoho Mail, the Shopify contact form or any mailbox that can forward. Replies go out from your store's address.
How do we start?+
Lolipop is set up and run by Yummy, so there is no self-serve signup. Tell us about your stores and your support volume, and we will connect them, set up your categories, policies and tone, and agree the plan with you.
Meet your support teammate.
Lolipop reads every email, drafts the reply and lines up the Shopify action, so your team only has to check and send. It's set up and run by Yummy, a Shopify growth agency, who tune it to your categories, policies and tone.
Talk to usSpend your day on the hard tickets.
Show us your support inbox. We'll tell you which categories Lolipop can draft from day one.